Managed hosting and business email for teams that need reliable uptime. log a ticket or phone +27 68 935 2521 to plan the next step.
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These terms explain the working relationship between Nexity and clients who use Nexity services. They should be read with the relevant service policy for hosting, email, game server hosting, acceptable use, refunds, and privacy.
Last updated: 28 April 2026
These terms apply when a client uses Nexity services, requests a quote, places an order, logs a ticket, or interacts with the Nexity website at nexity.co.za. By using the services, the client agrees to use them responsibly and to comply with the service boundaries described in these terms and related policies.
Nexity provides web hosting, domain-related assistance, cPanel hosted email, Microsoft 365 business email support, game server hosting by quote, and practical IT support services for homes, small businesses, and growing teams.
Hosting services are provided within the limits of the selected plan, supplier environment, platform rules, and the Hosting Policy. Nexity may make reasonable changes required for stability, security, maintenance, or supplier alignment.
Email services may include cPanel hosted email, Microsoft 365 business email setup, DNS alignment, mailbox migration assistance, and support with account changes. Mail delivery can be affected by third-party networks, DNS, reputation, filtering, and user configuration.
IT support may be delivered remotely, on-site, or through ticket-based guidance. Support is scoped around the issue reported, the information provided, device access, third-party limitations, and the agreed service or quote.
Quotes are based on the information available at the time and may change if scope, supplier pricing, resource needs, licensing, travel, or client requirements change. Pricing shown on the website may be updated without notice before an order is accepted.
Clients are responsible for paying invoices by the due date. Late or unpaid accounts may result in reminders, service limitation, suspension, cancellation, or recovery action where appropriate.
Clients must provide accurate information, maintain lawful content, protect credentials, keep billing details current, respond to support requests, and ensure they have rights to all content, domains, files, software, and data supplied to Nexity.
Nexity aims to provide reliable services, but availability can be affected by maintenance, upstream providers, networks, security incidents, client configuration, third-party platforms, and events outside Nexity's reasonable control.
Support should be requested through the available contact or ticket route with enough detail for Nexity to investigate. Response times may vary by urgency, service type, business hours, information supplied, and whether third-party access is required.
Nexity may suspend or cancel services for non-payment, abuse, security risk, unlawful content, supplier requirements, policy breaches, or activity that threatens service stability or other users.
Nexity is not liable for indirect loss, loss of profit, loss of business, reputational harm, third-party platform failure, client-side configuration errors, or data loss except where required by applicable law.
Nexity may update services, pricing, policies, or these terms when business, operational, legal, supplier, or security requirements change. Continued service use after updates indicates acceptance of the updated terms.
Nexity, Centurion, South Africa. Email: hello@nexity.co.za. Phone: 068 935 2521. Website: nexity.co.za.
Contact Nexity if you need clarification around hosting, support, or how service details apply to your setup.
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