Start with the number of websites, storage, email accounts, databases, and growth needs. Basic is the entry point, Standard suits many small business setups, Advanced adds more room, and Deluxe is the largest listed shared-hosting option. If pricing or scope is still unclear, use the quote page before ordering.

Yes, where access and the current website condition allow it. Nexity can assess the existing setup, transfer files and databases, test the new environment, and help plan go-live. Complex or compromised sites may need extra review.

Free SSL certificates are listed across the current Web Hosting plans. SSL still depends on correct domain/DNS setup and may need troubleshooting if the domain is not pointing correctly yet.

Daily off-site backups are listed in the current Web Hosting plan reference. Clients should still keep their own important copies of website files, databases, and business data, especially before major changes.

Yes. The current shared-hosting stack includes cPanel, LiteSpeed, PHP support, MariaDB, WordPress Manager by Softaculous, WP Toolkit Deluxe, and Softaculous app installs. WordPress performance still depends on the site build, plugins, traffic, and selected plan resources.

cPanel Control Panel is listed as a shared inclusion across the current Web Hosting plans. Access may be provided according to account setup, security checks, and the service relationship.

Yes. You can review an upgrade when websites, storage, databases, email accounts, traffic, or resource needs grow. Nexity can help choose the next plan before limits become disruptive.

Common South African options include .co.za, .org.za, .net.za, and .web.za. The Domains page also lists broader international options such as .com, .org, .net, .co, .online, and .store, subject to availability.

The current domain checker is a front-end shell for the future availability workflow. Until backend lookup is connected, log a ticket if you need Nexity to check whether a domain is available or already registered.

In many cases, yes. A transfer depends on the domain extension, registrar rules, ownership details, unlock or authorisation steps, and whether there are any renewal or dispute restrictions.

Renewal handling depends on the account and billing setup. Keep billing details current and respond to renewal notices early so important domains do not expire unintentionally.

cPanel hosted email is a simpler domain-based mailbox route with webmail and mailbox management. Microsoft 365 is a per-user business email platform with Outlook-focused setup, tenant administration, and broader productivity tooling.

Choose cPanel email when the need is lightweight domain-based mailboxes. Choose Microsoft 365 when staff need a more complete business email setup with user licensing, Outlook access, and stronger administration support.

Yes, where supported by the chosen email service and device access. Nexity can help with Outlook, mobile access guidance, account setup, and basic troubleshooting.

Yes, depending on the current provider, mailbox access, mailbox size, DNS timing, and the target email platform. Nexity can plan the move, test access, and guide the handover.

DNS records tell the internet where mail should be delivered and help prove that the domain is allowed to send email. Incorrect DNS can cause delivery failures, spam filtering issues, or broken mailbox access.

Yes. Nexity can assist with Microsoft 365 tenant setup, domain linking, mailbox setup, user onboarding, Outlook access, and ongoing support for changes.

Yes. User setup, mailbox planning, access guidance, password and account changes, and remote setup assistance can be included depending on the service scope.

Yes. Existing domains can usually be connected to Microsoft 365 by updating DNS records, provided the domain is active and the client can authorise or perform the required changes.

Yes. On-site support is available where a physical inspection, device repair, network issue, WiFi problem, hardware fault, or environment-specific setup needs to be handled in person.

Nexity can assist with computer and laptop repairs, OS maintenance, malware cleanup, email setup, software installation, workstation setup, WiFi and network issues, internet troubleshooting, hosting support, and day-to-day technical problems.

Use the Log a Ticket route and describe the issue, affected device or service, urgency, and any error messages. The more detail you include, the easier it is to scope the next step.

Yes. Nexity supports home users, small businesses, and growing teams across practical IT support, hosting, email, domains, migrations, and ongoing support-plan needs.

Standard support is labour-based at R350/hour, with a R250 call-out fee when an on-site visit is required. Support plans are available for clients who need an ongoing support relationship.

AMP is a game server management panel used to deploy and manage supported game servers. Nexity treats AMP as the recommended first route where the selected game is supported.

Yes. Custom game servers can be reviewed by request when AMP is not the right fit. The request may need separate scoping for resources, support boundaries, files, mods, and server management.

Mods and plugins can be discussed during the quote stage. Support depends on the game, compatibility, resource impact, licensing, and whether the modded setup remains stable enough to support.

Use the Quote page with Game Server Hosting selected and include the game title, expected player count, region needs, mods or plugins, backup expectations, and whether this is a fresh setup or migration. Log a Ticket remains for active support issues.

Monthly billing is paid month to month. Annual billing is paid upfront for the year and, on Web Hosting, shows the fixed yearly rate published for the selected hosting plan.

Eligible annual plans include a free .co.za domain. Eligibility is conditional and may depend on the selected service, domain availability, premium-domain exclusions, and the offer terms shown at the time of order.

The Refund Policy covers cancellations, domains, setup fees, support labour, monthly and annual services, account credits, and disputes. The Acceptable Use Policy covers spam, malware, phishing, illegal content, network abuse, and enforcement actions.