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This policy covers cPanel hosted email, Microsoft 365 business email setup and support, mailbox management, DNS responsibilities, sending behavior, and migration assistance.
Last updated: 28 April 2026
Email services may include mailbox setup, account changes, domain linking, webmail or client access guidance, Microsoft 365 setup support, and basic troubleshooting. Exact features depend on the selected email route and supplier platform.
Correct DNS records are required for mail delivery, security, and authentication. Nexity can assist with DNS configuration, but clients must provide access to the domain or coordinate changes with the current domain provider where needed.
Clients must protect mailbox passwords, enable available security controls, avoid sharing credentials, and notify Nexity quickly if an account may be compromised.
Email services may not be used for spam, phishing, purchased-list abuse, unsolicited bulk mail, deceptive sending, malware distribution, or activity that harms domain or IP reputation.
Email delivery can be affected by recipient servers, DNS, spam filtering, reputation, blacklists, sender behavior, third-party systems, attachments, rate limits, and user device settings. Nexity can investigate but cannot guarantee acceptance by every external mail server.
Mailbox size, account limits, sending limits, and storage availability depend on the selected platform, supplier package, and service agreement. Clients should manage mailbox usage and request upgrades or cleanup guidance before limits create disruption.
Migration help depends on access to the old provider, mailbox size, current account condition, DNS timing, authentication requirements, and third-party platform behavior. Nexity may recommend a staged handover where risk is higher.
Microsoft 365 is treated as a business email and productivity platform with user licensing and tenant setup. cPanel hosted email is treated as a simpler mailbox route where pricing and limits are confirmed before provisioning.
Nexity may suspend or restrict mailboxes, sending, DNS records, or related services if an account sends spam, is compromised, violates policy, creates blacklisting risk, fails to pay, or is used in a way that threatens other users or service reputation.
Use the contact route if you need help comparing cPanel hosted email, Microsoft 365 business email, or migration expectations.
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